Terms and Conditions

Welcome to the website of Basic Ingredients Pty Ltd (hereafter referred to as BI). 

BI provides services and products to you subject to the following terms, conditions, notices and disclaimers as amended from time to time at the discretion of BI.

By accessing, browsing or utilising any or all of the services and products within the BI website, you acknowledge that you understand and agree to the terms, conditions, notices and disclaimers contained herein. If you do not agree with the stated terms, conditions, notices and disclaimers, BI advises that you do not use the website for any information or purchasing.

BI reserves the right to amend, change or omit the site within the World Wide Web at our discretion. Additionally we reserve the right to institute changes or amendments (effective immediately) to any or all of the Terms contained in this document and to which, by your utilisation of the network, you will be bound.

Pricing Information

Prices of products and services displayed on this website are deemed to be current. However prices vary on occasion and products may be subject to availability.


An order placed by you is an offer to purchase a particular product at the price and delivery charges specified on this website. BI reserves the right to accept or reject your offer for any reason. Prices and products and delivery charges, and product and service availability are current at the time of issue but are subject to change at any time without notification. To efficiently process your order you must submit your name, a valid email address, mailing address, and telephone contact details. You must provide accurate personal details and information and must not transmit any material of any kind which contains a virus, malicious computer code transmitted on or though the website or other harmful component. Your contract with BI is operable when BI advises that your order has been accepted and receipt of your payment is confirmed.


BI accepts the following credit cards: Visa, MasterCard and Pay Pal payments online.

For Bank Transfer Payments can be made to our nominated account: Please email us if you need to do a bank transfer.

Please note that your credit card is not automatically charged once you confirm your order.


BI reserves the right to refuse service, terminate accounts, and/or cancel orders at its discretion and at any time without notice. All restrictions, licences granted by you and all disclaimers and limitations of liability by BI set out in the Terms will survive termination.


Unauthorised use of a credit card, use of an invalid card and the provision of a false name and personal details will be considered fraudulent. All fraudulent activity will be subject to prosecution by the fullest extent of the law.


BI at times relies on its suppliers for stock availability and hence products that are not in stock at the time of your order may be subject to additional freight costs if you wish us to send out the remainder of your order.

BI endeavours to fulfil its commitment to the stated delivery schedule but cannot guarantee to meet scheduled delivery times on all occasions. Delivery times are indicative only and BI does not accept any liability for failure to meet scheduled delivery times or any inconvenience caused as a consequence.

BI will afford a reasonable opportunity to its customers to examine goods for the purpose of ascertaining whether or not they conform with the purchase order. A period of 5 days from the date of delivery to alert BI to non-conformity is given in the following situations:

  1. Shipment of wrong/damaged products
  2. Short shipment of products from a consignment
  3. Missing cartons from multiple carton consignments

In the above situations please contact us.

When placing an order with BI we require a physical street address or PO Box number. Please note that a signatory usually needs to be at the delivery address to sign for and collect the goods. If there is no one present, then the goods may be redirected back to BI and will be sent back to you at your cost upon notification, unless instructions are received to the contrary.

Risk of Damage and Loss

All risk of damage or loss is transferred to you upon dispatch of the goods/items to the advised delivery address. BI undertakes to provide adequate packaging and a reliable delivery service but is not responsible for any damage or loss of your purchase in transit, nor does BI insure against loss or damage of your purchase in transit, solely relying on the carriers own standard insurance policy, unless insurance is specifically requested by you at the time of placing your order.